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STANDARD TERMS AND CONDITIONS OF SALE

  1. Anouk van der Laan is a sole proprietorship. Due to the size of the organisation money back guarentees can't be made. The owner of the company is available to work things out if the customer isn't satisfied. Problems will be reviewed per customer.
  2. Our invoices are payable within 21 working days, unless another payment timeframe is indicated on either the invoice or the order. In the event of non-payment by the due date, Anouk van der Laan reserves the right to request a fixed interest payment amounting to 10% of the sum remaining due. Anouk van der Laan will be authorized to suspend any provision of services without prior warning in the event of late payment.
  3. If a payment is still outstanding more than sixty (60) days after the due payment date, Anouk van der Laan reserves the right to call on the services of a debt recovery company. All legal expenses will be payable by the client.
  4. Certain countries apply withholding at source on the amount of invoices, in accordance with their internal legislation. Any withholding at source will be paid by the client to the tax authorities. Under no circumstances can Anouk van der Laan become involved in costs related to a country's legislation. The amount of the invoice will therefore be due to Anouk van der Laan in its entirety and does not include any costs relating to the legislation of the country in which the client is located.
  5. Anouk van der Laan undertakes to do its best to supply performant services in due time in accordance with the agreed timeframes. However, none of its obligations can be considered as being an obligation to achieve results. Anouk van der Laan cannot under any circumstances, be required by the client to appear as a third party in the context of any claim for damages filed against the client by an end consumer.
  6. In order for it to be admissible, Anouk van der Laan must be notified of any claim by means of a letter sent by recorded delivery to its registered office within 8 days of the delivery of the goods or the provision of the services.
  7. All our contractual relations will be governed exclusively by Netherlands law.

GENERAL TERMS AND CONDITIONS CONCERNING LESSONS AT ANOUK VAN DER LAAN


  1. CANCELLATION/CHANGEs
    Please indicate at least 24 hours in advance, within 24 hours the lesson will be considered as attended.
    In the case of a PREPAID, the student gets 1 free cancellation. When used the standand cancellation applies. 
    Any changes of cancellations made by the teacher will be discussed with the student.
  2. AGREED TIME
    The lesson starts at the agreed time, being late will be deducted from the student's time. The teacher will be available at least 10min prior. If there is no other lesson in progress, the lesson can start earlier.
  3. PREPAID
    The PREPAID lessons won't be refunded unless otherwise discussed with the teacher.
    The minimum amount of classes is 5, maximum 20. 
    Trials lessons HAVE to be booked before buying PREPAID lessons to make sure the customer is aware of what they're buying. 
  4. TERMINATION
    The subscription starts from the moment of registration. Should this be done halfway through the month, only the number of lessons followed will be debited. The same applies to holidays of both teacher and student. Provided that this is indicated in advance - at least 7 days before the lesson(s) to be followed.
    Lessons that are missed in another way are considered as lessons followed.
    It is possible to cancel a lesson, provided that this is indicated in advance. See Cancellation.
    A monthly cancellation period has been placed for the subscription.
  5. PAYMENT
    PREPAID: Payment must be made before the start of the first lesson. See this option as a prepaid card without mandatory extension and without monthly cancellation period. If payment is not made or is made too late, the lessons will not go ahead.
    SUBSCRIPTION: The invoice must be paid within 14 days after sending. Invoices are sent at the end of the month. In the event of late payment, an additional invoice will be sent to cancel the agreement. This amount is in addition to the amount still owed.